• Bring Your Vision to Life

    Design Your Unique Rug with Us! Choose your colors, patterns, and more to reflect your style. Send us your image, tell us what you want, and our team will guide you for a perfect design. Start today for a bespoke touch in your space!

How to submit your design

  • Email Us

    Send your custom rug design to pixelwool@outlook.com with all your specifications and details. Our team will review it promptly.

  • Submit via Form

    Fill out our online form below with your design preferences, ensuring to provide complete information in your request. Our team will take it from there!

  • DM on Instagram

    Direct Message us @pixelwool_craft with your photo and requirements. This is the fastest way to communicate! Our team will get back to you in a few hours.

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FAQ

How long does it take to receive a customized rug?

The manufacturing and shipping process for your customized rug typically takes between 3 to 4 weeks from the time of order confirmation. This includes designing, manufacturing, quality assurance, and shipping to your address.

What materials are available for custom rugs?

We primarily use wool for manufacturing all our rugs. However, we also offer customization options with a variety of yarns including viscose, pet yarn, silk, polyester, mohair wool, jute, and more based on specific requirements.

Is there a minimum or maximum size for custom rugs?

No, there are no minimum or maximum size restrictions for custom rugs. We can accommodate a wide range of sizes based on your preferences and requirements.

Can I return or exchange a custom rug if I'm not satisfied?

We offer returns or exchanges only in the case of defects. If you notice any defect in your custom rug, please report it within 3 days of delivery. Depending on the nature of the defect, we may offer a full refund or exchange. To expedite the resolution process, we recommend customers make an unpacking video upon receiving the rug, as we also record videos of each rug before packing.

How can I contact customer support for assistance with my custom rug order?

We recommend customers provide their WhatsApp number for real-time discussions about their rug orders. Additionally, you can reach out to us via direct message on Instagram (@pixelwool_craft), email us at pixelwool@outlook.com, or use the chat support feature on our website for immediate assistance.

Do you offer design assistance or recommendations for custom rugs?

Yes, after submitting your rug customization details, our team will reach out to you to confirm the requirements. We also offer design suggestions and recommendations to ensure your custom rug meets your expectations.

Can I cancel my custom rug order before it's shipped?

If you request a cancellation within 24 hours of placing your order, we can process it. However, once the rug enters the manufacturing process, we are unable to cancel the order.